Lifetime Frame Warranty

Our high-end carbon frames are designed to last, which is why we stand behind them with a lifetime warranty. We guarantee our frames to be free from defects in the materials and workmanship for the lifetime of the product. This warranty is valid for the lifetime of the original owner—not just the product—ensuring your coverage remains even if the model is discontinued.

Our warranty ensures peace of mind, but it comes with some important conditions.

We expect you to maintain your frame properly and use it within its intended limits. If our analysis—or your honesty—indicates abnormal loading from an accident, then our Crash Replacement Policy will apply (see below). Our engineering team has extensive expertise in carbon fibre analysis, and their decision is final.

Key Terms

• Coverage: Applies only to manufacturing defects with the frameset and machined parts only.

• Original Owner: Valid only for the original owner with proof of purchase.

• Usage: Covers use within intended and appropriate limits as specified in the owner’s manual.

• Exclusions: Does not cover wear and tear, paint damage beyond two years, or damage caused by improper use, maintenance, or impacts. (See "Exclusions" section below.)

• Replacement: If a replacement is required, we will strive to provide a like-for-like frame. If unavailable, we may offer a comparable alternative.

Exclusions

This warranty does not cover:

• Wear and tear, including cable rub, friction damage, and "wear parts" (e.g., idler wheel and seals).

• Paintwork manufacturing defects beyond the first 2 years. 

• Custom painting voids the entire frame warranty except when carried out by an authorised paintshop or where written authorisation is obtained from us. Where an authorised paint-shop is used, we take no liability for this work and will be not liable for any costs incurred due to a separate warranty claim, for example where re-painting may be required due to a replacement part. 

• Where clear protection is applied, this voids any warranty we supply on the paintwork including any damage to the existing paint occurring during removal or fitting .

• Damage due to insufficient maintenance, improper assembly, or misuse (e.g., using incorrect parts, over-torquing bolts, or neglecting service intervals).

• Damage caused by impacts, accidents, or extreme environmental exposure (e.g., rock strikes, liquid nitrogen, or blowtorches).

• Professional competitive use, deliberate damage, or damage during transit.

• Components not manufactured by Deviate Cycles (e.g. rear shocks).

• Crash damage or transit-related damage (see our Crash Replacement Policy for details).

• Excludes labour costs for stripping or rebuilding frames during the warranty process.

• Does not cover import taxes or duties for replacements outside the UK.

Warranty Process

If you need to make a warranty claim:

1. We may require the frame to be returned for inspection or request detailed photos.

2. The frame must be stripped of all non-warranty components and cleaned before return.

3. Shipping costs for inspection are your responsibility but will be refunded if the claim is approved. If the claim is declined, return shipping costs will apply.

4. Our decision on warranty matters is final.

Your statutory rights are not affected. For questions or to make a claim, email us at info@deviatecycles.com. Please ensure you provide your proof of purchase, a detailed description of the fault and evidence in the form of photographs or a video.