FAQs

Bike related

What size bike do I need?

Use our size guides for the Claymore and Highlander II. If you sit between two sizes, we recommend a demo to test the feel of the bike. Contact us for more info.

Can I demo a bike?

Yes, we offer demos at our HQ. Get in touch to arrange one.

How do I check frame availability?

Availability is shown on each product page in the shop.

Can I run a 27.5″ rear wheel?

This isn't possible on any of our current 29er frames. However, the Claymore is available in an MX configuration as a frameset and full build.

How do I route my dropper post cable?

See the step-by-step guide in our video tutorials.

Can I run a downhill fork on my Deviate?

Unfortunately not. This would void your warranty.

Do you sell touch-up paint?

Yes, touch-up paint for every current colour is available in the spares shop.

How many BB spacers do I need?

For DUB BBs, use the supplied 2.5mm Deviate spacer behind the driveside BB cup and the 2mm DUB spindle spacer behind the chainring.

Chain guide related

My chain guide is noisy. How can I prevent this?

The idler wheel adds some extra tooth chatter. This is the trade-off for it pushing against chain tension to give a more secure chainring fit. Make sure the chain isn't worn and is clean and well lubed, and don't sit the idler too close to the chainring: slide it back on the T-mount or rotate it down via the ISCG tabs.

Shock related

How do I remove or install a shock?

Remove the front shock bolt, let the shock move backwards and rotate it out towards the non-drive side. The rear end will lower (and the shock moves forward), giving access to the rear shock bolt. Installation is the same process in reverse.

What shocks are compatible with the Claymore?

All air and coil shocks in metric 230 x 60mm.

What tune should I run on my shock?

Rebound: linear. Compression: low.

What spring rate do I need?

Use the manufacturer's recommendation for your rider weight to achieve around 30% sag. The spring rate guides on our Claymore and Highlander II tech pages are a good starting point.

Payment related

What payment methods do you accept?

Google Pay, Shop Pay, Visa and Mastercard.

Do you accept cycle to work schemes?

Yes. See our Cycle to Work page.

Other

I've crashed my bike. What do I do?

See our crash replacement and warranty terms.

Can I buy spare parts for my frame?

Yes, Claymore and Highlander spares are in our spares shop.

How does high-pivot suspension work?

See our in-depth high-pivot explanation.